How can we help?

Getting started

• What is a password manager, and why should I use one?
• How does Dankore Vault work? The 4 steps to get started
• How do I choose a good master password?
• How do I set up Dankore Vault on my iPhone or iPad?
• How do I set up Dankore Vault on my Android phone?
• How do I use Dankore Vault on my computer?
• My invitation email did not arrive. What should I do?

Everyday use

• How do I save a new password in my vault?
• How do I make my passwords fill in automatically?
• How do I move my passwords from Chrome, Safari, Edge or Firefox into my vault?
• How do I keep my two-step sign-in codes in my vault?
• How do I make a strong new password?
• How do I save a copy of my passwords safely?

When something goes wrong

• I forgot my master password. What can I do?
• I lost my phone or got a new one. Are my passwords gone?
• The app says my server address is wrong or I cannot sign in. What should I check?
• I forgot my account password for the Dankore Vault website. How do I reset it?

Safety and privacy

• What can Dankore see in my vault?
• How do I choose a trusted person who can get into my vault in an emergency?
• What is the emergency kit, and where should I keep it?
• How do I spot a scam email, text or phone call asking for my password?
• How do I turn on two-step sign-in for my Dankore Vault account?

Family plan

• How does the Dankore Vault Family plan work?
• How do I share a password with my family?

Plans and payment

• What happens to my passwords if I cancel or stop paying?
• How do I change my card, change my plan or cancel?