Plans and payment
What happens to my passwords if I cancel or stop paying?
Nothing is lost straight away. A missed payment pauses the vault after 14 days. If you cancel, you get 30 extra days to save a copy.
We never hold your passwords hostage. Whatever happens, you always get time to save a copy.
If a payment does not go through
Cards expire and payments sometimes fail. It happens to everyone.
- We email you to let you know.
- Please update your card on the Billing page. Press Update my card.
- Your vault keeps working while you do this.
If the payment is still not made after 14 days, your vault is paused.
- Nobody can sign in while it is paused.
- Nothing is deleted. Your passwords are safe.
- As soon as you pay, your vault opens again right away.
If you cancel your plan
- Your plan keeps working until the end of the month you already paid for.
- After that, your vault stays open for 30 more days. This is so you can save a copy of your passwords.
- We send you reminder emails during those 30 days.
- After the 30 days, your vault is deleted.
You will not be charged again after you cancel.
Save a copy before it is deleted
Please export your passwords during the 30 days. See how to save a copy of your passwords safely.
Once your vault is deleted, we cannot bring it back. Nobody can, because only you ever held the key. Please save a copy in time.
If you delete your website account
You can delete your account on the Security page. This stops your payments at once. Your vault still stays open for 30 days so you can save a copy.
Changed your mind?
If you cancelled and want to stay, choose a plan again on the Billing page before your vault is deleted. Everything will still be there.
On the Family plan, cancelling affects everyone in the family. Please let them know, so they can save a copy of their own vaults too.
If you are unsure what to do, email us at [email protected] and we will talk it through with you.