When something goes wrong

I forgot my account password for the Dankore Vault website. How do I reset it?

Your account password for the Dankore Vault website can be reset by email. This does not change your master password or your vault.

Good news: your account password can be reset by email. It only takes a few minutes.

Which password is this?

There are two different passwords.

• Your account password signs in to our website, https://vault.dankore.com. You use it for billing, your emergency kit, the Family page and settings. This page is about this one.
• Your master password opens your vault in the Bitwarden app. That one cannot be reset. See I forgot my master password.

Resetting your account password does not change your vault or your master password.

Reset your account password

1. Go to https://vault.dankore.com and click Sign in.
2. Click Forgot your password?
3. Type the email address you used when you paid.
4. Check your email for a message from us. Look in spam or junk too.
5. Click the link in that email.
6. Choose a new account password and save it.
7. Sign in with your new password.

The reset link works for 30 minutes. If it has run out, just ask for a new one.

If you use two-step sign-in

Did you turn on two-step sign-in for the website? Then you still need the 6-digit code from your authenticator app.

Lost the phone with that app? Use one of the recovery codes you kept with your emergency kit. See turn on two-step sign-in for my account.

Family members

Family members do not need a website account. If you were added to someone's family plan, you only need your master password and the Bitwarden app.

Did the reset email not arrive?

1. Wait ten minutes and check spam or junk.
2. Make sure you typed the same email you used when you paid.
3. Try once more.

If you are still locked out, email us at [email protected] and we will help you get back in.