Getting started
My invitation email did not arrive. What should I do?
The invitation usually arrives within minutes. Check spam or junk, then send it again from your account page. The link works for 14 days.
After you pay, we send your invitation within a few minutes. If you cannot find it, do not worry. It is easy to fix.
What the email looks like
- On the Personal plan, it is called "Join Dankore Vault".
- On the Family plan, each person gets one called "Join Sam's family", with the payer's name.
It has a Join button. Pressing it lets you choose your master password.
Look in these places first
- Wait ten minutes. Sometimes email is a little slow.
- Check your spam or junk folder.
- In Gmail, also check the Promotions and Updates tabs.
- Search your email for Dankore.
- Make sure you are looking in the email address you used when you paid.
If you find it in spam, please mark it as Not spam. That helps our next emails reach you.
Send the invitation again
- Go to https://vault.dankore.com and sign in to your account page.
- Find the part about your vault.
- Press Send the invitation again.
- Check your email again in a few minutes.
If you are a family member
Family members do not need their own website account. Ask the person who pays for the family plan to check your email address on the Family page. They can fix a typo and send your invitation again.
How long the invitation lasts
- The Join link works for 14 days.
- If you have not joined after 4 days, we send one friendly reminder.
- If the link has run out, just send a new one from your account page.
Only press Join from an email you expect. We will never ask for your master password in an email. See spotting scam emails and calls.
Still nothing?
Sometimes a work or school email blocks messages from new senders. You may need to use a different email address.
If it still does not arrive, email us at [email protected] and we will sort it out with you, usually the same day.